Support
Get in touch
Send anything — a bug, a bet that graded wrong, a feature you want. It reaches a real person, and it is the fastest way to get something fixed.
Prefer email? support@takarosports.com
A bet settled wrong
Your sportsbook's settlement is the one that pays you — ours is a record for your own use. If they disagree, your book is right and we have a bug.
You can fix any leg yourself: tap the leg on the bet card and settle it by hand. Then send us the bet through the form above, ideally with a screenshot of the slip, and we will fix the grading so it does not happen to the next person.
You can fix any leg yourself: tap the leg on the bet card and settle it by hand. Then send us the bet through the form above, ideally with a screenshot of the slip, and we will fix the grading so it does not happen to the next person.
A bet slip did not import
The importer refuses rather than guesses — if it cannot match a leg to a real game, it says so instead of settling it against the wrong one. Common causes: a slip photographed at an angle or cropped, a league the app does not carry, or a market so exotic there is nothing to grade against (alternate lines, bet builders, first-half props).
Anything it cannot read you can add by hand, and legs it flags stay in the bet — they just wait for you to settle them.
Anything it cannot read you can add by hand, and legs it flags stay in the bet — they just wait for you to settle them.
I lost my bets
Bets live on your device first. If you are signed in they also sync, so they survive a reinstall and appear on your other devices — the Bets tab says Synced to your account when that is on. If you tracked bets as a guest and then reinstalled without signing in, those were only ever on the old device.
Delete your account
Settings → Delete account, inside the app. It removes your account and everything attached to it — bets, picks, pool memberships, trivia history. It cannot be undone, and we cannot recover it afterwards. Details are in the Privacy Policy.
Is Tākaro a sportsbook?
No. It does not accept, place or facilitate wagers and never holds your money. It tracks bets you placed somewhere else. See the Terms of Use.
If betting has stopped being fun, the National Council on Problem Gambling runs a free, confidential helpline — 1-800-GAMBLER.
If betting has stopped being fun, the National Council on Problem Gambling runs a free, confidential helpline — 1-800-GAMBLER.
Tākaro is a personal bet tracker and sports companion — not a sportsbook. It does not accept, place, or facilitate wagers, and holds no funds. Bets you track are ones you placed elsewhere.